Returns Policy

Gnomesy Returns & Product Fault Policy

If for some reason your new gnome doesn’t live up to your expectations, we are happy to offer either an exchange or a return. Further details and conditions on our exchange and return policies are outlined below.

We want you to love your new gnome friend! But hey, if they are not quite right, no worries. We’re happy to offer an exchange or a return. Here's how it works:

 

What’s Covered:

  • Changed your mind? (Oops, wrong size? Not what you expected? Ordered the wrong gnome? Doesn't suit your decor?)
  • Item arrived damaged? Please let us know within 48 hours! We know these gnomes are often purchased as gifts, but please check it as soon as it arrives anyway
  • Faulty product? If something’s just off, let us know right away so we can make it right!

 

More details on each section below. 

 

Change of Mind Policy:

  1. Send us an email at [email protected] within 7 days of your gnome arriving. Let us know what went wrong, or if you have simply just changed your mind. No problem! Just make sure the gnome is new and un-used.
  2. Please pack it up carefully in its original packaging, and send it back with the receipt. Make sure the product is unused and in new condition.
  3. Restocking fee: If you don’t have the original packaging, we will charge a small fee to cover packaging
  4. Exchanges: If you're swapping your gnome product for another, we'll be in touch with the difference (refund or payment required)
  5. Refunds: Once we get the item back and check it out, we’ll get your refund sorted within 7 business days. Keep in mind, shipping is non-refundable, and your bank might take a few extra days to process the refund.

Important! Please make sure to package your return securely – if it gets damaged on the way back to us, we won’t be able to accept it.

 

Damaged Items:
Did your gnome arrive looking a little worse for wear or damaged in any way? No problem!

  1. Email us ASAP at [email protected] with photos and a quick rundown of the issue. Remember, you’ve got 48 hours after delivery to let us know!
  2. We’ll figure out what’s next, and in some cases, you might not even need to send it back. If we do need it returned, we’ll send you a prepaid label and instructions.
  3. Once we receive the gnome, we will either repair or replace your gnome and send it back your way.

Tip: Make sure you pack the item securely for the return trip so it doesn’t get any more bumps or bruises on the way.

 

Faulty Products:
If your item is faulty, we’ll fix it! Here’s what to do:

  1. Let us know at [email protected] as soon as you spot a problem (within 48 hours of receiving the gnome). Be sure to include a photo and details.
  2. If we need the gnome back, we’ll send a prepaid return label
  3. Once we receive the gnome, we’ll either repair or replace the item. Then, your gnome will be back in your hands as fast as we can make it happen!

 

A Few Quick Notes:

  • Sale items (like those “almost perfect” or "last chance" gnomes) aren’t covered by this policy.
  • We follow the rules of the Australian Competition & Consumer Commission (ACCC), so we’ve got your back!

 

Need Help?
Got a question or need to chat about a return? Contact us!

  • Email: [email protected]
  • Phone: (07) 5442 9409
  • Address: 194 Main St, Montville, QLD 4560

We're here to help make sure you're gnome-satisfied!

 

Additional information & Resources:

  1. Products on clearance are not applicable to this policy, this includes products labelled as "almost perfect".
  2. We comply with the standards of the Australian Competition & Consumer Commission. For further information, please visit the ACCC’s website.